Terms & Policies

All 2nd day and Next Day Air orders must be placed before 12:00PM PST: otherwise, it will be shipped the next business day. Minimum order: $50.00 required minimum to check out for wholesale orders only. Sales Tax: California law requires sales tax to be charged on all orders sent within the State of California. Resellers must submit a legible copy of their reseller’s certificate issued from the State of California to be exempt from sales tax charges. 

Order Acceptance: All orders are subject to final approval and acceptance by Vangoddy, Inc. All orders remain the property of Vangoddy, Inc. unless the customer pays the items in full.

Product Inspection: Proper inspection of all items upon receipt is the sole responsibility of the customer or any other one acting as his agent, employee, or any other person receiving the shipment on the customer’s behalf. Any claims of damage, error, or missing products must be reported immediately to Vangoddy, Inc. Claims made no later than fourteen (30 days) calendar days from the invoice date or (5) business days from delivery date as recorded by the carrier used for the shipment will not be honored regardless of reason error or fault of either parties. 

Price, specifications and terms of offers are subject to change without notice. Vangoddy.com is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. Vangoddy.com does not offer any technical support or sales advice. Customer pays return shipping charges for all RMA services. Vangoddy.com reserves the right to refuse service to anyone.

 

Payment Methods

·         Visa

·         MasterCard

·         Discover Network

·         American Express

·         PayPal

 

Shipping Methods

·         Free Domestic U.S. Shipping

·         Expedited Shipping within continental U.S., Alaska, Hawaii

·         UPS 2Day Air

·         Next Day Air

·         First Class International

·         Express International

·         All orders require 24-48 hours processing time before shipping.

·         Vangoddy.com does not process orders during weekends.

·         No deliveries will be made on Saturday or Sunday.

·         Vangoddy.com does not guarantee same day shipping.

·         All orders shipped within California will be charged state sales tax.

·         Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.

 

Website use

You agree to use Vangoddy.com website (the "Website") only for purposes that are permitted by this Policy & Agreement and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by Vangoddy.com, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Vangoddy.com. You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose. You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences (including any loss or damage which Vangoddy.com may suffer) of any such breach.

 

Sales Tax

Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into California will be charged applicable sales tax according to your area's tax rate.

Product Testing

Vangoddy.com, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. Vangoddy.com does not conduct product testing before shipping any merchandise.

Money Back Guarantee/Refund Policy

All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. A return authorization number (RMA#) is required for all returns. A 15% restocking fee may apply. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform Vangoddy.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly. 

Vangoddy.com SATISFACTION GUARANTEE - Vangoddy.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases

Physical Damage Policy

Physical damage to any product purchased at Vangoddy.com will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

 

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Vangoddy.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

 

Backorders

Vangoddy.com does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your Vangoddy.com login to alert you of the situation.

 

Order status

Vangoddy.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your Vangoddy.com ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our Web site.

Security

Security is our number one priority. All online transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Privacy

Vangoddy.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our Web site will be used for processing purposes only. The only e-mails you will receive from Vangoddy.com are updates to any recent orders and/or returns.

Safe Shopping Guarantee

Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Change Orders

You may request a change to your order provided the order has not already been charged to your account. Please call (714)329-8419 during Vangoddy.com's hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel Orders

You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call (714)329-8419 during Vangoddy.com's hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Product Listings

Vangoddy.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Vangoddy.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from Vangoddy.com are provided as resources to customers looking for additional information and/or professional opinion. Vangoddy.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.

Product Revisions

Vangoddy.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Vangoddy.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our Web site to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Vangoddy.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Vangoddy.com will not be held responsible for product revision changes.

Product Reviews

Vangoddy.com reads all reviews before posting them and reserves the right to deny any review. 

Here are some of the things that can cause a review to be denied:

·         Offensive or abusive language.

·         Prices and availability can change very quickly on the Vangoddy.com Web site, so please leave such information out of your review.

·         Hyperlinks/URLs.

·         References to other stores/resellers.

·         Comments on products that were either physically damaged or misused.

·         Replies to existing customer reviews; please do not attempt to initiate discussions here.

·         Comparisons to competing brands/product.

·         Criticism of Vangoddy.com's service or the service of our operations partners. (FedEx, UPS, PayPal, etc.)

·         Illegal content

·         Invasions of personal privacy

·         Pornography or obscenity

·         Hate or incitement of violence, threats of harm or safety of a person

·         Graphic violence or other acts resulting in serious injury or death

·         Any violations of copyright. Please see our DMCA policy for more information.

 

Purchase Agreement

By accepting delivery of any product ordered from Vangoddy.com ("Vangoddy.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and Vangoddy.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Vangoddy.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Vangoddy.com.

Satisfaction Guarantee

Vangoddy.com offers our Customers a 30-day satisfaction replacement or refund guarantee on all purchases.

 

To take advantage of Vangoddy.com's satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of Vangoddy.com's Return Policy Procedure will result in the loss of Vangoddy.com's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Marketplace: In general, Vangoddy Marketplace sellers will honor Vangoddy's Satisfaction Guarantee set forth above. However, certain exceptions may apply. Check the Seller's Policy Page for the return policies of individual Marketplace sellers. In the event of a conflict between Vangoddy's Satisfaction Guarantee and those on a Seller's Policy Page, the Seller's Policy Page satisfaction guarantee shall apply to your orders from that seller.

Product Return Procedure

·         To return a product in compliance with Vangoddy.com's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Vangoddy.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by Vangoddy.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

·         Customer is solely responsible for shipping any returned product to Vangoddy.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Vangoddy.com's Return Procedure will be breached and Vangoddy.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).

·         Vangoddy.com will not refund to Customer the original shipping charges. In addition, Vangoddy.com will assess a 15% restocking fee against the Customer's account on all returns for refund.

Warranties; All Product Sold "AS-IS" or "With All Faults"

VANGODDY.COM IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY VANGODDY.COM ARE NOT MANUFACTURED BY VANGODDY.COM. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). VANGODDY.COM ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. VANGODDY.COM MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. VANGODDY.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. 
ALL ITEMS SOLD THROUGH VANGODDY.COM ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR VANGODDY.COM , ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

Limitation of Liability

IN ALL CIRCUMSTANCES VANGODDY.COM 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. VANGODDY.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. VANGODDY.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT VANGODDY.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Recordings

Vangoddy does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with Vangoddy unless Customer has provided clear and conspicuous notice to Vangoddy and has received prior written consent from Vangoddy.

General Terms and Conditions

Orders

An order is not binding upon Vangoddy.com until it is accepted; Vangoddy.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Vangoddy.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges

Your total cost for purchase of any product will include the shipping and handling charges shown on your Vangoddy invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to Vangoddy.

Risk of Loss

Vangoddy.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. Vangoddy.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Vangoddy.com to sign appropriate documents on Customer's behalf to permit Vangoddy.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Vangoddy.com will advise Customer of estimated shipping dates, but Vangoddy.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Vangoddy.com and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Vangoddy.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of California, Los Angeles County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Vangoddy.com that is more than one year after the date of the applicable invoice.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with Vangoddy.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Vangoddy.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Vangoddy.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.