Terms & Policies
All 2nd day and Next
Day Air orders must be placed before 12:00PM PST: otherwise, it will be shipped
the next business day. Minimum order: $50.00 required minimum to check out for wholesale
orders only. Sales Tax: California law requires sales tax to be charged on all
orders sent within the State of California. Resellers must submit a legible
copy of their reseller’s certificate issued from the State of California to be
exempt from sales tax charges.
Order Acceptance: All orders are subject
to final approval and acceptance by Vangoddy, Inc. All orders remain the
property of Vangoddy, Inc. unless the customer pays the items in full.
Product Inspection: Proper inspection of
all items upon receipt is the sole responsibility of the customer or any other
one acting as his agent, employee, or any other person receiving the shipment
on the customer’s behalf. Any claims of damage,
error, or missing products must be reported immediately to Vangoddy, Inc.
Claims made no later than fourteen (30 days) calendar days from the invoice
date or (5) business days from delivery date as recorded by the carrier used
for the shipment will not be honored regardless of reason error or fault of
Price, specifications and terms of offers are subject to change without notice.
Vangoddy.com is not responsible for typographical and/or photographical errors.
Retail products are accompanied by the original manufacturer warranty.
Vangoddy.com does not offer any technical support or sales advice. Customer
pays return shipping charges for all RMA services. Vangoddy.com reserves the
right to refuse service to anyone.
Free Domestic U.S.
within continental U.S., Alaska, Hawaii
UPS 2Day Air
Next Day Air
All orders require
24-48 hours processing time before shipping.
Vangoddy.com does not
process orders during weekends.
No deliveries will be
made on Saturday or Sunday.
Vangoddy.com does not
guarantee same day shipping.
All orders shipped
within California will be charged state sales tax.
Exact delivery times
to Hawaii, Alaska and Puerto Rico cannot be guaranteed.
You agree to use
Vangoddy.com website (the "Website") only for purposes that are
permitted by this Policy & Agreement and any applicable law, regulation or
generally accepted practices or guidelines in the relevant jurisdictions. You
agree that you will not access or attempt to access the Website other than
through the interface that is provided by Vangoddy.com, unless you have
specifically been permitted to do so in a separate written agreement signed by
an authorized representative of Vangoddy.com. You specifically agree not to
access or attempt to access the Website, or any portion thereof, through any
automated means, including but not limited to the use of scripts or web
crawlers. You agree that you will not engage in any activity that disrupts or otherwise
interferes with the Website (or the servers and networks which are connected to
the Website). You agree that you will not duplicate, reproduce, copy, sell,
trade or resell the Website for any purpose. You agree that you are solely
responsible for any breach of your obligations under this Policy & Agreement
and for the consequences (including any loss or damage which Vangoddy.com may
suffer) of any such breach.
Sales tax is only
required for orders shipping into states where we have or may have nexus for
state tax purposes under applicable laws. Therefore all orders shipping into
California will be charged applicable sales tax according to your area's tax
other e-tailers, ships items in the condition they were received from the
original manufacturer/distributor. Vangoddy.com does not conduct product
testing before shipping any merchandise.
All merchandise unless
otherwise indicated may be returned within 30 days from the original invoice
date for a refund. A return authorization number (RMA#) is required for all
returns. A 15% restocking fee may apply. These terms apply to all refunds. Most
products are shipped with a refund/replacement guarantee period unless
otherwise noted in the product listing. Customers must inform Vangoddy.com of
any order discrepancy within 7 days from the invoice date so that we may
investigate and resolve the situation accordingly.
Vangoddy.com SATISFACTION GUARANTEE - Vangoddy.com offers our customers a
30-day satisfaction replacement or refund guarantee on all purchases
Physical Damage Policy
Physical damage to any
product purchased at Vangoddy.com will effectively void warranty coverage.
Physical damage includes but is not limited to improper handling and/or any
other type of damage sustained by irregular usage.
A 15% restocking fee
will be applied to all returns for refund. Shipping charges are non-refundable.
No refunds after 30 days.
You can expect your
order to be processed within approximately 24-48 hours, provided the items are
in stock and there are no problems with payment verification. Vangoddy.com does
not guarantee same day-shipping. Orders are not processed on weekends and
Vangoddy.com does not
sell backordered merchandise. We will never purposely charge a customer for an
item that we do not physically have in stock at the time of purchase.
Occasional inventory discrepancies may occur due to inaccurate inventory counts
or possibly because the last few items on our shelves are damaged and/or not in
a condition that we can sell to a customer. In that instance, we will refund
your credit/debit card for the item, along with any applicable tax fees and
shipping charges. An automated email will also be sent to your Vangoddy.com
login to alert you of the situation.
Vangoddy.com will keep
you informed of your order status via e-mail. All tracking information will be
emailed to your Vangoddy.com ID once your order has shipped (except when an
APO/FPO is the shipping destination). You may also acquire your order status
and other live updates by logging in to your account on our Web site.
Security is our number
one priority. All online transactions are sent through our secure server and
encrypted with 128-bit technology. Once we receive your information through the
internet, only trusted, authorized employees will process the payment to make
sure your information is handled with the utmost level of security.
your privacy. We will not under any circumstances sell or release your
information obtained from our Web site will be used for processing purposes
only. The only e-mails you will receive from Vangoddy.com are updates to any
recent orders and/or returns.
Fair Credit Billing
Act: We guarantee that
every online transaction you make will be 100% safe. This means you pay nothing
if unauthorized charges are made to your card as a result of shopping at our
online store. Under the Fair Credit Billing Act, your bank cannot hold you
liable for more than $50.00 for fraudulent charges. If your bank does hold you
liable for any of this $50.00, we will cover the entire liability for you, up
to the full $50.00. We will only cover this liability if the unauthorized use
of your credit card resulted through no fault of your own from purchases made
while using our secure server. In the event of unauthorized use of your credit
card, you must notify your credit card provider in accordance with its
reporting rules and procedures.
You may request a
change to your order provided the order has not already been charged to your
account. Please call (714)329-8419 during Vangoddy.com's hours of operation to
request a change to your order. Please have your sales order (SO) or customer
number ready for better assistance. We strongly discourage sending change order
requests via email because it is unlikely we will receive the message in time
to make an adjustment due to the sheer volume of emails we receive each day.
You may request that
an order be cancelled provided the order has not already been processed and
shipped. Simply call (714)329-8419 during Vangoddy.com's hours of operation to
request an order cancellation. You will receive a credit for the full amount to
your credit/debit card in approximately 1-2 business days. We strongly
discourage sending order cancellation requests via email because it is unlikely
we will receive the message in time to void the order due to the sheer volume
of emails we receive each day.
for accuracy in all item descriptions, photographs, compatibility references,
detailed specifications, pricing, links and any other product-related
information contained herein or referenced on our Web site. Due to human error
and other determinates we cannot guarantee that all item descriptions,
photographs, compatibility references, detailed specifications, pricing, links
and any other product-related information listed is entirely accurate, complete
or current, nor can we assume responsibility for these errors. In the event a
product listed on our Web site is labeled with an incorrect price due to some
typographical, informational, technical or other error, Vangoddy.com shall at
its sole discretion have the right to refuse and/or cancel any order for said
product and immediately amend, correct and/or remove the inaccurate
information. Additionally, all hyperlinks to other Web sites from Vangoddy.com
are provided as resources to customers looking for additional information
and/or professional opinion. Vangoddy.com does not assume responsibility for
the claims and/or representations made on these or any other Web sites.
Vangoddy.com is not
responsible for changes or variations in product specifications and/or physical
appearance. In the interest of our customers, Vangoddy.com puts forth its best
efforts to ensure that all product information is up-to-date and factual.
Unfortunately there are varying determinates which, although infrequent, could
cause the information on our Web site to become outdated without our immediate
knowledge. This includes but is not limited to new versions or revisions, color
deviations, retail package alterations and other variations that may be
considered inconsequential by the manufacturer. Vangoddy.com relies on the
manufacturer to communicate these differences. Presently we have no way of
alerting customers prior to purchase in the event the manufacturer fails to do
so. Consequently, Vangoddy.com will not be held responsible for product
Vangoddy.com reads all
reviews before posting them and reserves the right to deny any review.
Here are some of the things that can cause a review to be denied:
Offensive or abusive
Prices and availability
can change very quickly on the Vangoddy.com Web site, so please leave such
information out of your review.
References to other
Comments on products
that were either physically damaged or misused.
Replies to existing
customer reviews; please do not attempt to initiate discussions here.
Vangoddy.com's service or the service of our operations partners. (FedEx, UPS,
Invasions of personal
Hate or incitement of
violence, threats of harm or safety of a person
Graphic violence or
other acts resulting in serious injury or death
Any violations of
copyright. Please see our DMCA policy for more information.
By accepting delivery
of any product ordered from Vangoddy.com ("Vangoddy.com"), you
("Customer") agree to be bound by the terms and conditions listed
below. You and Vangoddy.com agree that the following terms and conditions are
the exclusive terms governing the sales transaction between Customer and
Vangoddy.com. Any attempt to alter, supplement, modify or amend these terms and
conditions by the Customer will be considered a material alteration of this
agreement and, therefore, are null and void. In addition, these terms and
conditions are subject to change at any time, without prior written notice.
Therefore, please check these terms and conditions carefully each time you
place an order with or accept delivery of any goods from Vangoddy.com.
our Customers a 30-day satisfaction replacement or refund guarantee on all
take advantage of Vangoddy.com's satisfaction guarantee, the Customer must
comply with the Product Return Procedure detailed below. Any breach of
Vangoddy.com's Return Policy Procedure will result in the loss of
Vangoddy.com's refund/replacement guarantee. Furthermore, all return shipments
not in compliance with these instructions will be rejected.
Marketplace: In general, Vangoddy Marketplace
sellers will honor Vangoddy's Satisfaction Guarantee set forth above. However,
certain exceptions may apply. Check the Seller's Policy Page for the return
policies of individual Marketplace sellers. In the event of a conflict between
Vangoddy's Satisfaction Guarantee and those on a Seller's Policy Page, the
Seller's Policy Page satisfaction guarantee shall apply to your orders from
To return a product in
compliance with Vangoddy.com's satisfaction guarantee, you must obtain a Return
Merchandise Authorization ("RMA") number within the guarantee return
period for the product (described above). Vangoddy.com will not accept returns
without prior authorization and a RMA number. Once issued, RMA numbers are
valid for 15 days within which return products must be received by Vangoddy.com.
RMA numbers will not be extended or reissued. Customer should prominently
display the RMA number(s) on the shipping label of boxes containing the
Customer is solely
responsible for shipping any returned product to Vangoddy.com. Customer agrees
to use only reputable carriers capable of providing proof of delivery and
insurance for the entire value of the shipment. Customer agrees to bear all
shipping and insurance charges and all risk of loss for the return product
during shipment. Customer agrees that all returned products will be 100%
complete, in re-saleable condition, and will include the original packaging
material, manuals, blank warranty cards, and other accessories provided by the
manufacturer. If any component of the returned product is missing,
Vangoddy.com's Return Procedure will be breached and Vangoddy.com may in its
sole and absolute discretion reject the entire return or choose to impose
additional charges against the customer for replacement of the missing
Vangoddy.com will not
refund to Customer the original shipping charges. In addition, Vangoddy.com
will assess a 15% restocking fee against the Customer's account on all returns
Product Sold "AS-IS" or "With All Faults"
VANGODDY.COM IS A
DISTRIBUTOR ONLY. PRODUCTS SOLD BY VANGODDY.COM ARE NOT MANUFACTURED BY
VANGODDY.COM. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S
WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). VANGODDY.COM ASSIGNS AND
PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER
ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS
AGAINST THE MANUFACTURER OF THE PRODUCTS. VANGODDY.COM MAKES NO REPRESENTATION
OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS
DOCUMENT. VANGODDY.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS
TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED
WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF
ALL ITEMS SOLD THROUGH VANGODDY.COM ARE SOLD "AS-IS" OR "WITH
ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE
ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT
FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE
BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR VANGODDY.COM , ASSUMES THE
ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.
IN ALL CIRCUMSTANCES
VANGODDY.COM 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE
PRODUCTS SOLD. VANGODDY.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON
A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS
RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT.
VANGODDY.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE
CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF
BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT VANGODDY.COM HAS
BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
Vangoddy does not
consent to having any telephone calls recorded and reserves the right to
terminate any call that is being recorded. Customer agrees not to record any
call with Vangoddy unless Customer has provided clear and conspicuous notice to
Vangoddy and has received prior written consent from Vangoddy.
General Terms and Conditions
An order is not
binding upon Vangoddy.com until it is accepted; Vangoddy.com must receive
payment before it will accept an order. Payment for product(s) ordered is due
prior to shipment. Customer can make payment by credit card, or some other
method prearranged with Vangoddy.com. You agree to pay the amount(s) due as
specified on the invoice, and you agree to pay interest on all past-due sums at
a rate of 1.5% per month or the highest rate allowed by law, whichever is
Your total cost for
purchase of any product will include the shipping and handling charges shown on
your Vangoddy invoice. However, your original shipping fees are non-refundable
in the case of a returned product. Those fees are paid for the services
provided by and to the original carrier, and will not be refunded to you if
your item is returned for a refund to Vangoddy.
Risk of Loss
arrange for shipment of ordered product(s) to the Customer, Free On Board
(F.O.B.) shipping point, meaning title to the product(s) -- excepting software--
and risk of loss passes to the Customer upon delivery to the carrier.
Vangoddy.com reserves a purchase money security interest in the product(s)
until its receipt of the full amount due. Customer agrees to allow Vangoddy.com
to sign appropriate documents on Customer's behalf to permit Vangoddy.com to
protect its purchase money security interest. Title to software will remain
with the licensor(s). All software is provided subject to the license agreement
of the software maker. Customer agrees to be bound by any software license
agreement once the seal on the package is broken. Vangoddy.com will advise
Customer of estimated shipping dates, but Vangoddy.com will, under no
circumstances, be responsible for delays in delivery, and associated damages,
due to events beyond its reasonable control, including without limitation, acts
of God or public enemy, acts of federal, state or local government, fire,
floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and
Any dispute arising
out of or related to these Terms and Conditions or the sales transaction
between Vangoddy.com and Customer shall be governed by the laws of the State of
California, without regard to its conflicts of law rules. Specifically, the
validity, interpretation, and performance of this agreement shall not be
governed by the United Nations Convention on the International Sale of Goods.
Vangoddy.com and Customer consent to the exclusive jurisdiction and the
exclusive venue of the State Courts of the State of California, Los Angeles
County, to resolve any dispute between them related hereto, and the parities
waive all rights to contest this exclusive jurisdiction and venue of such
Courts. Finally, the Customer also agrees not to bring any legal action, based
upon any legal theory including contract, tort, equity or otherwise, against
Vangoddy.com that is more than one year after the date of the applicable
If any provision
contained in this agreement is or becomes invalid, illegal, or unenforceable in
whole or in part, such invalidity, illegality, or unenforceability shall not
affect the remaining provisions and portions of this agreement, and the
invalid, illegal, or unenforceable provision shall be deemed modified so as to
have the most similar result that is valid and enforceable under applicable
The failure of either
party to require performance by the other party of any provision of this
agreement shall not affect in any way the first party's right to require such
performance at any time thereafter. Any waiver by either party of a breach of
any provision in this agreement shall not be taken or held by the other party
to be a continuing waiver of that provision unless such waiver is made in
These terms and
conditions, together with Vangoddy.com's invoice regarding the products ordered
by Customer, are the complete and exclusive agreement between Vangoddy.com and
Customer, and they supersede all prior or contemporaneous proposals, oral or
written, understandings, representations, conditions, warranties, and all other
communications between Vangoddy.com and Customer relating to the subject
products. This agreement may not be explained or supplemented by any prior
course of dealings or trade by custom or usage.